Project Support Specialist

Full-Time | Remote

Who We’re Looking For

We need a Project Support Specialist who’s great with people, loves solving problems, and gets excited about creating processes that help clients thrive. You’ll work closely with clients, build workflows (mostly in LeadSimple), and keep projects humming. This isn’t a slow-paced gig—we move fast, and we need someone who can keep up while staying sharp.

Who We Are

At Process Architect, we’re all about empowering Property Managers by making tech Accessible, Affordable, and Approachable. Yes, we work with tools like LeadSimple (a CRM and workflow platform), but here’s the deal—we’re really in the people business.

We help clients document their processes, build them into systems, and get their teams on board. Our average client sticks with us for a year because we’re committed to their success, not just a quick fix.

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Our Values

Be Ready

Show up prepared, stay proactive, and anticipate needs before they arise.

Always on time and prepared for calls or meetings.
Dress professionally and carry the tools or information you need.
Anticipate challenges and have solutions ready.

Care Deeply

Put people first, act with kindness, and build strong relationships.

Show genuine care for others, prioritizing their well-being over your own convenience.
Be generous with your time, skills, and support to help the team and community.
Foster a positive, respectful environment, even during tough conversations.

Go Fast

Embrace change, act decisively, and keep moving forward.

Adapt quickly to new ideas or shifting priorities.
Execute tasks efficiently without compromising quality.
Stay solution-oriented and calm under pressure.

Own It

Take accountability, act with integrity, and follow through on commitments.

Take full responsibility for your work and any mistakes.
Step up to solve problems and go the extra mile to complete tasks.
Pay attention to the details—small things like grammar, organization, or cleanliness.

Stay Curious

Always seek to learn, grow, and explore new ideas or opportunities.

Ask questions to deepen your understanding and improve your skills.
Be open to feedback and use it to get better.
Continuously explore ways to refine processes or learn new tools. </aside>

The Real Talk

We’re a startup, so things aren’t perfect or predictable. You’ll work hard, learn a lot, and adapt as we grow. If you’re looking for a laid-back 9-to-5 with no surprises, this isn’t it. But if you’re excited to dig in and make a difference, we’d love to have you.

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What You’ll Do

Process Building: Map out client workflows, document them clearly, and set them up in LeadSimple. You’ll share these with clients and help make them stick.
Client Support: Be the go-to for client questions, manage support tickets, and keep everyone updated. You’ll also handle lead reviews and chime in on community platforms.
Project Flow: Keep project boards organized, tackle support tasks, and stay proactive.

What You Bring

Property Management Experience: At least 6 months in a people-facing role like Property Manager, Resident Coordinator, or Leasing Specialist. This is a must—we need someone who gets the industry.
Tech Comfort: You’ve used tools like Zapier or similar (webhooks are a bonus). You’re good with Zoom, Notion, Slack, Google Drive—whatever keeps us connected. LeadSimple experience? Awesome, but we’ll teach you if you’re new to it.
Problem-Solving Skills: You can spot a client’s need and figure out a fix, no hand-holding required.
Communication: Clear writing and speaking—keep it simple and real.
Multitasking: Handle multiple tasks and shifting priorities without breaking a sweat.
Remote Setup: Quiet space, solid video/audio, no distractions. This is full-time remote, so your setup matters.